CAREERS AT
AGILE FRAMEWORKS

Join Our Team

As a team member of Agile Frameworks, enhance your career and become a part of an elite and evolving organization providing the most advanced software-as-a-solution (SaaS) for the AEC Industry. We offer a comprehensive list of benefits:

  • Competitive pay
  • Annual Bonus Program
  • 401K and company match
  • Paid Time Off (PTO) and Volunteer Time Off (VTO)
  • Tuition Assistance
  • Comprehensive medical, dental and vision plans
  • Health Savings Account (HSA) with a base employer contribution as well as the opportunity to earn additional HSA dollars by completing qualifying wellness activities
  • Flexible Spending Account (FSA) & Dependent Care

Current Opening: Solutions consultant

Solutions Consultant (SC) provides ongoing technical and project support to Agile Frameworks customers that are implementing our products into their environment.  The SC will utilize personal knowledge, tools and resources within Agile to understand a customer’s business and workflow and assist in customizing and configuring a business solution.

Post live, the SC provides front line support to Agile Frameworks customers on issues through our service request portal, providing known solutions to customers quickly in a professional manner.

Apply here >

Principal Duties and Responsibilities:

·         Builds rapport with and among all project stakeholders and instills confidence in the ability to add value and meet program and project objectives.

  • Serve as a client advocate and advance services that build long term relationships between the Company, its partners, and its customers
  • Serves as a trusted advisor to clients on Project and Change Management
  • Manage multiple and concurrent customer implementation projects within the Services organization
    • Plan, monitor and manage ongoing work
    • Provide quality assurance on all project deliverables
    • Communicate status to customers and stakeholders
    • Manage and negotiate ongoing delivery issues
  • Collaborate with other Agile Frameworks departments such as Sales, Products, Support and, Customer Success to create companywide best practices and global capabilities
  • Ability to travel up to 30%

·         Maintain high availability for Service Portal submissions

·         Provide proactive and reactive assistance to all customers

·         Assess and understand the impact, severity and urgency of issues

·         Understanding of and ability to ask open-ended/close-ended/probing questions

·         Troubleshoot customer’s product issues using knowledge, tools and other internal resources

·         Record and document all issues/activities related to customers

·         Log all testing, troubleshooting and research done in process of resolution

·         Assist customers with the implementation of workarounds/solutions

·         Facilitate conference calls / remote sessions to resolve product issues

·         Full ownership of technical issues until resolution provided

·         Set and manage expectations with customers, including regular and timely communications (daily)

·         Identify and seize opportunities to teach the customer about product usability, best practices -Ability to teach complex topics

·         Maintain a high level of product knowledge and professionalism

·         Maintain a friendly, open, approachable, positive attitude

·         Understand and apply active listening skills

Skills/Experience Required

·         Have strong experience, skills, and knowledge regarding project management, configuration, and training for SaaS business to business software solutions

·         Continued selling of product value throughout implementation and training process to promote strong user adoption

·         Work with the Customer Success team during implementation to establish KPI’s and supporting success metrics baselines in order to measure realized value

·         A critical thinker with an in-depth understanding of the end to end process used by companies to acquire, implement, deploy strategic software technology solutions

·         Highly self-motivated and able to work effectively with remote customers

·         A client-focused mindset, delivering superior customer results and service

·         Confidence in self and organization, and a ‘can-do’ attitude in the face of change and ambiguity

·         Strong people, communication and presentation skills

·         Values diversity, collaboration, and has experience mentoring others

·         Excellent written and verbal communication and presentation skills

·         Troubleshooting Windows and Web-based environments required

·         Strong knowledge of databases required

·         Basic experience/awareness of networking fundamentals

·         Basic Understanding of Web services and Security

·         Analytical and customer-focused mindset

·         Ability to multi-task and prioritize job requirements

·         Strong interpersonal skills

·         Self-motivated (takes initiative)

·         Strong desire to learn and develop

Apply here >