Help Desk & What's New

Who can use this feature?

All MetaField users

Purpose

MetaField Training Center offers tools to help you learn the app and make the most of each release, including:

• Help Desk: An in-app resource center used to search Help content (articles, videos, links)
• What's New: In-app slides highlighting new features and updates in the latest release

This article will explain how to access and use these features.

Help Desk​

Help Desk is your in-app resource center, with searchable Help articles, videos, and links. Access it by clicking the “?” icon in the left-hand navigation. Search by topic or browse folders to find the guidance you need.

Move the Help Desk window
On desktop, you can click and drag the Help Desk window to place it where you’d like. MetaField will remember your placement next time you open it.

Search by question or subject
Use the search bar to explore topics or ask questions. If related Help is available, you’ll see a summarized answer with links to articles and other resources. You can also rate how helpful each response is.

Share your ideas
Click the speech bubble icon (💬) in the upper-left corner to open the Feedback Tab. Here, you can suggest new topics and help shape the future of our in-app content.

What's New

What's New slides help you stay up to date on the latest MetaField features and announcements. Access from any page by clicking the Bell icon in the upper-right corner of your screen.

​

Premium Training Guides (Paid Add-on)

Training Center also offers step-by-step, role-based training via our Premium Training Guides. This is a paid feature available on the Enterprise Package—or Professional Package as a purchasable add-on. For more information, contact your Customer Success Manager or visit this Help page.

Want to keep learning?

Click here for more how-to articles and MetaField guides. You can also access in-app guidance using the Help Desk!