CUSTOMER SUCCESS SERVICES

PARTNERING TO HELP CUSTOMERS SUCCEED

PROACTIVE & COLLABORATIVE APPROACH

Every Agile Frameworks’ customer has a dedicated, knowledgeable Customer Success team member who is committed to ensure you derive the most value and optimized use of our products with a proactive and collaborative approach. 

TRAINING & COMMUNICATION

Consistent communications include:
  • Scheduled MetaField update meetings
  • ‘Educational Series’ webinars
  • Standard training & workshop events
  • Customer satisfaction surveys

BUSINESS REVIEWS

Recurring business reviews include:
  • Strategic & KPI planning
  • Success metrics & analytics dashboards
  • System updates and recommendations

PROGRAM OPTIMIZATIONS

  • Capability enhancement request process
  • IT systems integration and update services
  • Forms & report development and implementation
  • Customer systems integrations

Customer Success Means Your Success

Hear how customers are using and benefiting from MetaField software in these customer case studies and video testimonials.

“Everyone at Agile Frameworks has been very positive in helping to solve problems and that is a big selling point to me. They continuously serve us and are trying their best to provide for our needs.”

Scott Vinsant, VP, Director – Geotechnical & CMT Services, ATC Group Services

“Our project teams needed to be up and running on MetaField as quickly as possible. Agile’s customer support team helped us through a fast implementation and now that we’re live they provide great support whenever we need it.”

Ronald A. Pickering II, Construction Engineering Labs, Inc.