CUSTOMER SUCCESS SERVICES
PARTNERING TO HELP CUSTOMERS SUCCEED
PROACTIVE & COLLABORATIVE APPROACH
Every Agile Frameworks’ customer has a dedicated, knowledgeable Customer Success team member who is committed to ensure you derive the most value and optimized use of our products with a proactive and collaborative approach.
TRAINING & COMMUNICATION
Consistent communications include:- Scheduled MetaField update meetings
- ‘Educational Series’ webinars
- Standard training & workshop events
- Customer satisfaction surveys
BUSINESS REVIEWS
Recurring business reviews include:- Strategic & KPI planning
- Success metrics & analytics dashboards
- System updates and recommendations
PROGRAM OPTIMIZATIONS
- Capability enhancement request process
- IT systems integration and update services
- Forms & report development and implementation
- Customer systems integrations
Customer Success Means Your Success
Hear how customers are using and benefiting from MetaField software in these customer case studies and video testimonials.
“Everyone at Agile Frameworks has been very positive in helping to solve problems and that is a big selling point to me. They continuously serve us and are trying their best to provide for our needs.”
“Our project teams needed to be up and running on MetaField as quickly as possible. Agile’s customer support team helped us through a fast implementation and now that we’re live they provide great support whenever we need it.”