Home / Our Company / Careers

JOIN OUR TEAM
Careers at Agile Frameworks

Our growth is your opportunity.

Agile Frameworks provides the only industry solution that fully integrates corporate, field, and lab management activities in one platform across multiple engineering and construction disciplines. As a member of "Team Agile", you become a part of a high-caliber and evolving organization providing the most advanced software-as-a-service (SaaS) solutions and user-focused experiences for the AEC Industry.

Job Openings

The Customer Success Manager provides ongoing customer success and account management for designated customers, as well generating opportunities to increase customer growth and usage of Agile Frameworks services. This will be accomplished by utilizing personal knowledge, tools and resources within Agile to understand customer business needs and how Agile Frameworks can help achieve them.

Responsibilities

– Serve as the lead point of contact for assigned customer accounts
– Work with professional services team to transition customers; understand client stakeholders, processes, and business practices
– Build and maintain strong trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
– Set and manage expectations with customers, including regular and timely communications, facilitate conference calls / remote sessions to resolve product issues
– Gain an understanding of the total complement of potential end users by archetype
– Uncover and close new opportunities for customer growth and maximizing user adoption
– Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders through the forecasting and tracking of key account metrics
– Prepare reports on account status
– Assist internal Technical Support with challenging client requests or issue escalations as needed, assess, and understand the impact, severity and urgency of issues
– Escalate high priority issues to appropriate internal stakeholders as necessary and appropriate
– Attain and maintain working knowledge of Agile Frameworks’ products and technologies.
– Maintain a high level of professionalism with a friendly, open, approachable, positive attitude
– Duties and technical issues may require occasional extended work hours, including weekends and holidays.

Travel Requirements

Up to 15% travel may be required at times for this position.

Ideal Work Experience and Skills

– Proven work experience as a Customer Success Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Support Specialist, Solutions Consultant or relevant role
– BA/BS degree in Business Administration, Sales or relevant field
– Ability to communicate to and influence key stakeholders at all levels of an organization
– Proficiency with MS Office; Excel, Word, PowerPoint
– Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot), Dropbox, Smartsheet
– Experience working with internal cross-functional teams
– Experience delivering client-focused solutions to meet customer needs
– Proven ability to successfully maintain multiple accounts at a time, while maintaining sharp attention to detail
– Understanding of and ability to ask open-ended/close-ended/probing questions
– Excellent listening, negotiation and presentation abilities
– Strong written and verbal communication skills

Apply

Agile Frameworks is looking for a senior sales executive to sell the Agile Frameworks solutions to the United States and Canadian markets. In this role, the candidate will be tasked with delivering on an annual quota and be required to prospect, forecast, sell, and execute signed contracts.

Agile Frameworks helps companies in the Construction and Engineering industry to manage the data associated with Field, lab, safety, and reporting across projects large and small. The senior sales executive must be able to speak fluently to the business challenges that Agile Frameworks solutions solve. The sales executive must also be fluent at amplifying the Agile Frameworks value proposition while working with external companies, existing customers, and internal departments.

Responsibilities:

• Articulate business benefits of Agile Frameworks solutions to the relevant audience.
• Manage a volume business i.e. many deals in a given period.
• Win deals in a competitive environment to over achieve targets.
• Create leads from your own prospecting efforts, leveraging your contacts and existing accounts and partners.
• Develop solution proposals encompassing all aspects of the business applications, cross lines of business.
• Consult customer on ROI using business drivers while presenting product sale along with Pre-Sales.
• Work closely with Pre Sales, Professional Services implementation teams on all customer projects as one team.
• Participate in the creation, presentation and sales of a complete value proposition via the telephone, internet, webinar and customer meetings.
• Negotiate pricing and contractual terms to close sale as required.
• Flexibility to travel.

Qualifications/Skills:

• 5+ year experience selling ERP solutions either on premise or Cloud.
• Consistent track record of delivering to quota and revenue goals – minimum 2/3 years within the SAAS industry.
• Excellent communication skills both written and verbal with internal/external clients.
• Previous experience with SalesForce.com and other enterprise solutions is a pre requisite for this role.
• You must have experience in quota achievement in a comparable role to be considered.
• Strong sales skills including business justification, negotiation and closing.
• Prospecting and/or new business background.
• Excellent organizational skills.
• Expertise in demand generation in new markets from campaign conception to deal closure.
• Strong influencing skills.
• Enthusiasm to learn new sales skills and technologies.
• Strong desire to overachieve revenue goals.

Education and/or Experience:

Bachelor’s degree or equivalent combination of a bachelor’s degree and work experience.

Apply

The Product Manager works closely with our corporate strategy, engineering, and customer teams to represent and drive product direction and functionality. This will be accomplished through thorough product knowledge, technical literacy, excellent communication skills, and robust documentation.

Responsibilities
– Drive cross-functional teams in solving complex business problems to achieve key product outcomes – Creatively approach user workflows to address old problems in new ways and bring groundbreaking products to market rapidly – Work closely with cross-functional teams to ensure business case and customer satisfaction goals are met – Gather, prioritize, and manage market requirements & customer needs – Within a collaborative environment, lead teams through design sprints, prototyping and user feedback sessions – Support UX/UI design effort to ensure delightful, consistent user experience – Provide input and direction on external product marketing content and support sales activities as required – Support the development of content for product communication pieces, such as release documentation, help content and various other sales enablement activities – Support conference calls / remote sessions to resolve product issues – Maintain a high level of professionalism – Maintain a friendly, open, approachable, positive attitude – Understand and apply active listening skills – Duties and technical issues may sometimes require extended work hours, including weekends and holidays. – Complete other duties as assigned by Agile Frameworks management

Travel Requirements
Up to 20% travel may be required at times for this position.

Ideal Work Experience and Skills
– 3-5 years’ experience working in a software development environment – Bachelor’s degree in business, technology, engineering, or related field – Excellent written and verbal communication and presentation skills. – Highly self-motivated and able to work effectively with virtual teams of diverse backgrounds, valuing diversity and collaboration – Confidence in self and organization, and a ‘can-do’ attitude in the face of change and ambiguity – Excellent documentation skills – Fundamental analytical and conceptual thinking skills – Competency in Microsoft applications including Word, Excel, and Outlook – A track record of following through on commitments – Excellent planning, organizational, and time management skills

Apply

*Metro Area candidates only please

The Associate Technical Support Engineer (TSE) provides front line support to Agile Frameworks customers, utilizing personal knowledge, tools and resources within Agile to understand customer issues, frame the service request and provide known solutions to customers quickly in a professional manner.

Principal Duties and Responsibilities:

– Maintain high availability for Service Portal submissions
– Provide proactive and reactive assistance to all customers
– Assess and understand the impact, severity and urgency of issues
– Understanding of and ability to ask open-ended/close-ended/probing questions
– Troubleshoot customer’s product issues using knowledge, tools and other internal resources
– Record and document all issues/activities related to customers
– Log all testing, troubleshooting and research done in process of resolution
– Identify data requirements and assist with data collection
– Assist customers with the implementation of workarounds/solutions
– Facilitate conference calls / remote sessions to resolve product issues
– Full ownership of technical issues until resolution provided
– Set and manage expectations with customers, including regular and timely communications (daily)
– Identify and seize opportunities to teach the customer about product usability, best practices -Ability to teach complex topics
– Maintain a high level of product knowledge
– Maintain a high level of professionalism
– Be available and accessible to fellow co-workers
– Maintain a friendly, open, approachable, positive attitude
– Understand and apply active listening skills

Skills/Experience Required

– Troubleshooting Windows and Web-based environments required
– Strong knowledge of databases required
– Basic experience/awareness of networking fundamentals
– Basic Understanding of Web services and Security
– Analytical mindset
– Ability to multi-task and prioritize job requirements
– Strong interpersonal skills
– Self-motivated (takes initiative)
– Strong desire to learn and develop
– Customer-focused
Apply

Benefits

  • Competitive pay
  • Annual Bonus Program
  • 401K and company match
  • Comprehensive Medical, dental and vision plans
  • Health Savings Account (HSA) with a base employer contribution as well as the opportunity to earn additional HSA dollars by completing qualifying wellness activities
  • Flexible Spending Account (FSA) & Dependent Care

Equal Opportunity Employment

Agile Frameworks believes in providing equal employment opportunities for all employees. We will not discriminate on the basis of race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, pregnancy, disability (including those related to pregnancy or childbirth), gender expression or identity, membership or non-membership in a labor organization, sexual orientation, status with regard to public assistance, genetic information or any other characteristic protected under local, state or federal statute, ordinance or regulation.