Hurt & Proffitt wants to continuously improve their client service and knew that their paper form data collection process for their geotechnical services and construction materials testing was not going to help them do this. They decided to see what kind of solution they could create on their own using their own IT staff, but quickly found that it was going to be too big of a task.
With MetaField’s automated data collection process, Hurt & Proffitt is able to submit their data directly into the platform. Project managers have instant, real-time access to the project information and can communicate with other project team members and clients immediately. They don’t have to wait for someone to come back to the office or to fax in the data—it is available as soon as the tech presses Save.
Instantly available data in a centralized hub allows Hurt & Proffitt to provide almost daily communication back to their clients—which is a big client service enhancement. They also see opportunities to use MetaField in other areas of their business such as their environmental consulting and civil engineering groups, which both do field inspections.
The further we travel to do work, the harder it is to get paperwork back to our offices. With MetaField, we have the ability to submit the data directly into the system which will minimize the impact of travel time for technicians and it will shorten the time to get information to our clients. We can provide the same high level of service for a project two miles from an office as we can for a project 200 miles from an office.
Hurt & Proffitt