Business Issue / Challenge
Tuscaloosa Testing Laboratory, Inc. (TTL) needed to improve timeliness and uniformity of their reporting to clients. They also needed a solution that would allow them to tie together their offices as they were growing and adding more locations.
MetaField’s real-time data entry allows TTL project managers and engineers to immediately relay any problems to their clients that might impact their project schedule. The scheduling module allows all of TTL’s offices to interact and keep track of project resources. The AgilePort document management functionality provides TTL clients with access to all of their project information.
TTL has been able to track their projects better and deliver project information to their clients more easily. They’ve received a lot of positive client feedback on report presentation. And they’ve dramatically increased the turnaround time on their reports.
REAL-TIME, CUSTOMIZED REPORTING ENHANCES CLIENT EXPERIENCE
"We dialed into the Agile Frameworks’ MetaField product because it was as if it was designed exactly for our type of marketplace. Over time, we’ve looked at how we’ve improved the client experience and for the client deliverables we’re getting same day and next day service back to clients which is very important to us."
– Dean McClure, President