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Agile Frameworks® provides comprehensive software-as-a-service solutions that integrate corporate, field, and lab data for business process automation across architecture and engineering disciplines. We transform workflows, create high-value data, and deliver outputs our customers can trust resulting in industry-leading productivity and profitability.

The Technical Support Engineer (TSE) provides front line support to Agile Frameworks customers, utilizing personal knowledge, tools and resources within Agile to understand customer issues, frame the service request and provide known solutions to customers quickly in a professional manner.

This is a full-time (40 hours) hybrid position working in our Bloomington, MN office Tuesday through Thursday from 10am-3pm and remotely the remainder of the week.

Compensation

Base range for this position is $32.81 - $38 per hour. This range reflects the base hourly rate for this position. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

Responsibilities

• Maintain high availability for Service Portal submissions
• Provide proactive and reactive assistance to all customers
• Assess and understand the impact, severity and urgency of issues
• Understanding of and ability to ask open-ended/close-ended/probing questions
• Troubleshoot customer’s product issues using knowledge, tools and other internal resources
• Record and document all issues/activities related to customers
• Log all testing, troubleshooting and research done in process of resolution
• Identify data requirements and assist with data collection
• Assist customers with the implementation of workarounds/solutions
• Facilitate conference calls / remote sessions to resolve product issues
• Full ownership of technical issues until resolution provided
• Set and manage expectations with customers, including regular and timely communications (daily)
• Identify and seize opportunities to teach the customer about product usability, best practices -Ability to teach complex topics
• Collaborate with cross-functional teams, sharing insights and effectively contributing to process and product improvements.
• Maintain a high level of product knowledge
• Maintain a high level of professionalism
• Be available and accessible to fellow co-workers
• Maintain a friendly, open, approachable, positive attitude
• Understand and apply active listening skills
• Other duties as assigned

Ideal Work Experience and Skills

• Bachelor's Degree or equivalent work experience
• 3+ years of technical support experience solving complex issues
• IT experience including basic system administration and troubleshooting preferred
• You have excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Strong customer service orientation and disposition
• Ability to work in multiple technical mediums simultaneously while remaining attentive to customers and their concerns
• Strong trouble shooting, analytical and creative problem-solving skills
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
• Ability to be a self-starter and work independently within a highly collaborative and team-oriented environment
• Time management skills, the ability to succeed in a fast-paced environment and can adjust to changing priorities
• You take ownership and thrive in an environment that values accountability and autonomy.
• You have a genuine passion for helping others and solving problems efficiently.
• Enthusiasm for learning and expanding knowledge or skills

Travel Requirements

No travel may be required for this position

Benefits

Medical, dental, vision, HSA (with a $75 monthly employer contribution), FSA, EAP, unlimited PTO, monthly cellphone reimbursement, 401(k) with company match, paid parental leave and Earned Sick & Safe Time (MN employee only). STD, LTD, Life and AD&D are 100% employer paid.

Submit Your Resume

Agile Frameworks® provides comprehensive software-as-a-service solutions that integrate corporate, field, and lab data for business process automation across architecture and engineering disciplines. We transform workflows, create high-value data, and deliver outputs our customers can trust resulting in industry-leading productivity and profitability.

The Applications Report Designer works directly with our products team and customers to help build and maintain a library of standard and custom forms to ease data entry for end users and adhere to industry standards.

This is a full-time (40 hours) exempt remote position working from 8am-4pm Monday through Friday. If located MN, this is a hybrid position working in our Bloomington, MN office Tuesday through Thursday from 10am-3pm and remotely the remainder of the week.

Compensation

Base Salary range for this position is $68,250 - $80,000. This range reflects the base salary for this position. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

Responsibilities

• Create and maintain a library of forms and reports based on regulatory standards and customer requests
• The ability to accurately decipher regulatory requirements and translate them into a form and report, sometimes using complex calculations and form design in order to meet conditions for compliance
• Work with customers to develop and maintain forms and reports within our MetaField product
• Facilitate conference calls / remote sessions to resolve form issues
• Serve as liaison between products team and customers in form development
• Attain and maintain expert knowledge of Agile Frameworks’ products and technologies
• Provide proactive and reactive assistance to customers
• Troubleshoot customer issues using knowledge, tools and other internal resources
• Full ownership of technical issues until resolution provided
• Set and manage expectations with customers, including regular and timely communications
• Identify and seize opportunities to teach the customer about product usability, best practices -Ability to teach complex topics
• Escalate high priority issues to appropriate internal stakeholders as necessary and appropriate
• Be available and accessible to fellow co-workers
• Maintain a friendly, approachable, positive attitude, while exhibiting a high level of professionalism
• Understand and apply active listening skills
• Duties and technical issues may sometimes require extended work hours, including weekends and holidays
• Complete other duties as assigned by Agile Frameworks management

Ideal Work Experience and Skills

• Bachelor’s degree preferred (High school diploma or equivalent required)
• Construction materials testing operational experience in the field and/or laboratory environment
• Experience working with ASTM, AASHTO, and DOT materials testing standards
• Software business analysis experience
• Experience with software products and methodologies
• Experience with software form / report design engines
• Robust knowledge of Microsoft Excel
• Knowledge of report design engines (i.e. Crystal Reports)
• Excellent verbal and written communication skills
• Troubleshooting Windows and Web-based environments
• Strong knowledge of databases
• Analytical mindset
• Ability to multi-task and prioritize job requirements
• Self-motivated (takes initiative)
• Strong desire to learn and develop
• Customer-focused
• Works well in a team environment as well as independently

Travel Requirements

Less than 5% travel may be required for this position.

Benefits

We have other benefits associated with this position, including: Medical, dental, vision, HSA (with a $75 monthly employer contribution), FSA, EAP, unlimited PTO, monthly cellphone reimbursement, 401(k) with company match and paid parental leave. STD, LTD, Life and AD&D are 100% employer paid.

Submit Your Resume

Agile Frameworks® provides comprehensive software-as-a-service solutions that integrate corporate, field, and lab data for business process automation across architecture and engineering disciplines. We transform workflows, create high-value data, and deliver outputs our customers can trust resulting in industry-leading productivity and profitability.

As a Senior Solution Engineer, you will be expected to speak fluently to the business challenges that Agile Frameworks solutions solve. The Solution Engineer supports the pre-sales process and works alongside the sales representative to discover and identify the prospect’s needs and areas of optimization, to generate customized business solutions. The role of the Solution Engineer is to demonstrate and articulate the features of the software products, best suited for the prospect, and support the transition towards professional services to ensure success and satisfaction.

This is a full-time (40 hours) hybrid position working in our Bloomington, MN office Tuesday through Thursday from 10am-3pm and remotely the remainder of the week.

Compensation

Base Salary between $95,000 - $115,000 plus target variable comp of $55,000

Responsibilities

• Articulate business benefits of Agile Frameworks solutions to the relevant audience.
• Conduct client discovery calls with sales representatives.
• Strategize with sales to create customized solutions for prospects.
• Manage a volume business i.e. many deals in a given period.
• Draft and deliver presentations on solutions and solution value.
• Develop and maintain relationships with customers.
• Support the sales team with all technical related inquiries.
• Create leads from your own prospecting efforts, leverage your contacts, existing accounts and partners.
• Work as one team with sales and professional services teams on all customer projects.
• Understand hardware and software needs of prospects.
• Work closely with product team to understand roadmap and coming features.
• Support sales team in creation, presentation, and sale of a complete value proposition via the telephone, internet, webinar and customer meetings.
• Support sales team in negotiation of pricing and contractual terms to close sale as required.

Ideal Work Experience and Skills

• Bachelor’s degree or equivalent combination of a bachelor’s degree and work experience.
• 5+ experience as a Solution Engineer required.
• 5+ years’ experience in implementation and/or support in SaaS, ERP, or other software solutions either on premise or Cloud.
• 5+ years’ experience in managing enterprise-level software solutions, configuring, and delivering functional presentations
• Familiarity with business hardware and software systems.
• Excellent communication skills both written and verbal with internal/external clients.
• Exceptional interpersonal skills.
• Previous experience with SalesForce.com and other enterprise solutions.
• Ability to create big picture software solutions.
• Ability to present ideas and demonstrations in clear, user friendly way for wide range of audience
• Attention to detail.
• Experience in quota achievement.
• Strong sales skills including business justification, negotiation and closing.
• Prospecting and/or new business background.
• Excellent organizational skills.
• Expertise in demand generation in new markets from campaign conception to deal closure.
• Strong influencing skills.
• Enthusiasm to learn new sales skills and technologies.
• Eagerness to work with products team in agile environment.
• Strong desire to overachieve revenue goals.

Travel Requirements

Less than 25% travel may be required for this position.

Benefits

Medical, dental, vision, HSA (with a $75 monthly employer contribution), FSA, EAP, unlimited PTO, monthly cellphone reimbursement, 401(k) with company match, paid parental leave and Earned Sick & Safe Time (MN employee only). STD, LTD, Life and AD&D are 100% employer paid.

Submit Your Resume